Frequently Asked Questions
Q1: What is your minimum order quantity?
A: Our minimum order quantity is one set. "One set" refers to the complete unit as defined in our specification sheet.
Q2: What are your payment terms?
A: We require 30% T/T (telegraphic transfer) as a deposit. The remaining 70% balance should be paid before shipment.
Q3: Can you provide samples for evaluation?
A: Yes, we can supply a sample order for testing and technical evaluation.
Q4: What is your typical delivery lead time?
A: For sample orders, we typically deliver within 3–5 days. Mass production orders usually take 15–25 days, depending on the specific quantity.
Q5: Is the system installation complex?
A: Installation is straightforward. We provide complete installation drawings and a user manual. Our technical team is also available via video call for guidance.
Q6: Do you offer product customization?
A: Yes, we can customize technical specifications, colors, sizing, and branding based on your specific project requirements.
EnerNova Charger
