Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications.
What is the product warranty?
The warranty is 12 months. During this period, we provide technical support and replace parts for free, while customers handle delivery costs.
What is the difference between a Movable Charger and a Wallbox Charger?
Besides appearance, the protection level differs: wallbox chargers are IP54 (suitable for outdoors), while movable chargers are IP43 (not recommended for rainy outdoor use).
How does an AC EV charger work?
The output is AC, which requires the vehicle's On-Board Charger (OBC) to rectify the voltage. It is limited by the OBC's power, typically 3.3kw or 7kw.
Which EV charger do I need for my car?
It is best to choose according to your vehicle's OBC. For example, if your OBC is 3.3KW, your vehicle will only charge at 3.3KW even if you use a 7KW or 22KW charger.
Do you test all goods before delivery?
Yes, we conduct 100% testing on all products before delivery to ensure quality.