Frequently Asked Questions
Are you a factory or a trading company?
We are a manufacturer, welcome to visit our factory at any time!
What products can you provide?
We offer wallbox/Portable AC EV chargers (3.5kw-44kw), integrated floor-mounted fast DC Charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and Solar System products.
Do you support custom designs and logos?
Yes, we can produce based on your design and place your logo on the products.
What are your terms of trade and payment?
We accept EXW, CFR, CIF, DAP, DDU, and DDP. Payment methods include T/T, Credit Card, Western Union, and Bank Transfer.
What is the warranty policy?
We provide a two-year warranty for the machine and bear hardware replacement transportation costs during this period. Software includes a lifetime warranty with remote video technical support.
Do your products meet local customs clearance standards?
Yes, our products have passed relevant certifications recognized globally. We provide standardized packaging and documentation to ensure full compliance with local requirements.
EnerNova Charger
