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Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications for over 18 years.
What is the warranty period for the products?
The warranty is 12 months. During this period, we provide technical support and replace parts for free.
What are your terms of payment?
T/T 50% as deposit, and 50% before delivery. We'll show you photos of products and packages before final payment.
How long is the delivery time?
Generally, it takes 3 to 7 working days after receiving your advance payment, depending on order items and quantity.
Do you test all goods before delivery?
Yes, we perform a 100% test on all products before delivery to ensure quality.
What is the difference between Movable and Wallbox Chargers?
Besides appearance, the protection level differs: wallbox chargers are typically IP54 (outdoor use), while movable chargers are IP43 (not suitable for outdoor use during rainy weather).