What is the warranty period for the EV charging station?
The warranty period is 12 months. During this time, we provide technical support and replacement parts for any manufacturing issues.
What are your terms of packing?
Generally, we pack our goods in neutral brown cartons. If you have a legally registered patent, we can pack the goods in your branded boxes upon authorization.
How long is the delivery time?
Typically, it takes 3 to 7 working days after receiving advance payment. The specific time depends on the items and order quantity.
Do you test the products before delivery?
Yes, we conduct a 100% test on all products before they are dispatched to ensure quality and safety.
What is the difference between a Wallbox and a Movable Charger?
A Wallbox charger typically has a higher protection level (IP65/IP54), making it suitable for outdoor installation. Movable chargers often have lower IP ratings (e.g., IP43) and are not recommended for use in rainy outdoor conditions.
Can you produce based on specific samples?
Yes, we can produce according to your physical samples or technical drawings, and we are capable of building the necessary molds and fixtures.