Frequently Asked Questions
Q1. Are you a factory or trading company?
A: We are a professional manufacturer of new and sustainable energy applications for over 18 years.
Q2. What is the warranty policy for the charging station?
A: The warranty period is 12 months. During this time, we provide technical support and free replacement parts.
Q3. What are your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q4. How long does the delivery usually take?
A: Generally, it will take 3 to 7 working days after receiving your advance payment. The specific time depends on the order items and quantity.
Q5. Do you test all your goods before delivery?
A: Yes, we perform 100% testing on all products before they are dispatched to ensure quality and safety.
Q6. What's the difference between a Movable Charger and a Wallbox Charger?
A: Beyond appearance, the main difference is the protection level: wallbox chargers are typically IP65 (suitable for outdoor use), while some movable chargers have lower ratings intended for different environments.