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Frequently Asked Questions
What is your packaging method?
We ensure safe delivery of our DC charging stations with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy wooden crate for added protection during transport.
What are your payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
What is the typical lead time?
Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request.
Can you provide customized development?
Yes, we offer customization services. We can tailor the product appearance based on the drawings you provide and replace specified components as requested.
What is your sample policy?
If we have ready parts in stock, we can provide samples. Customers are responsible for sample and courier costs.
Do you test products before delivery?
Yes, all products undergo 100% testing before delivery to ensure quality and safety.
EnerNova Charger
