❓ Frequently Asked Questions
Q: What types of EV chargers do you provide?
A: We offer a wide range of solutions including AC Wallbox/Portable chargers (3.5kw-44kw), floor-mounted DC fast charging stations (30kw-480kw), mobile chargers with energy storage, and solar system products.
Q: Can you support custom designs and branding?
A: Yes, we provide full customization services to incorporate your specific designs and logos onto our products.
Q: What are the available trade terms and shipping methods?
A: We accept EXW, CFR, CIF, DAP, DDU, and DDP. Shipping can be arranged by air, sea, or express carriers like DHL, TNT, UPS, and FEDEX based on the actual requirements.
Q: What payment methods are accepted?
A: We accept various payment methods including T/T, PayPal, Credit Card, Western Union, and Bank Transfers.
Q: How does your warranty program work?
A: We provide a two-year warranty for the machine with covered hardware replacement costs. Our software includes a lifetime warranty with remote technical guidance.
Q: Do the products meet international standards?
A: Yes, our products have passed relevant certifications recognized globally, ensuring full compliance with local customs and safety requirements.